Refund and Return Policy
Overview
Our refund and return policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused
- In the same condition that you received it
- In its original packaging
Non-Returnable Items
The following items cannot be returned:
- Worn Out or Used
- Dirty or Unclean
Return Process
- To initiate a return, phone within 7 days of receiving your item.
- Provide your order number and the reason for the return.
- We will provide you with return instructions, including the return address.
- You are responsible for paying the postage fees for returning the item.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved, your refund will be processed to your original method of payment within [X] business days. Please note that it may take some additional time for the refund to appear in your account, depending on your payment provider.
Partial Refunds
We may issue partial refunds in the following situations:
- Items with obvious signs of use
- Items returned more than 7 days after delivery
- Items not in their original condition or missing parts
Exchanges
We only offer exchanges for defective or damaged items. If you need to exchange an item, please phone within 7 days of receiving your order.
Sale Items
Only regularly priced items may be refunded. Sale items cannot be refunded.
Contact Us
If you have any questions about our refund policy, please phone us.
Last Updated: 19/08/2024
